Refund Policy
Eligibility
Refunds apply to paid Connecteddatahub enrollments confirmed by invoice. Informational prices on this website are not charges. Self-serve checkout is not available on connecteddatahub.digital.
Timeframe
You may request a full refund up to 14 days after payment and no later than 7 days before the cohort start date, whichever comes first. Requests received after the cohort has started are evaluated for partial refund only.
Full and partial refunds
Full refunds return 100% of tuition paid for that enrollment when the timeframe above is met and no downloadable materials beyond the welcome packet have been accessed. Partial refunds after start may equal tuition minus a pro-rata share of sessions delivered and a administrative fee of up to 15% of tuition.
Non-refundable items
- Third-party examination or registration fees paid on your behalf
- Custom private-atelier preparation already performed after a signed statement of work
- Completed one-off advisory hours billed separately from cohort tuition
Refund process
Email contact@connecteddatahub.digital with your invoice number, full name, and reason for the request. We confirm receipt within two business days and issue a decision within ten business days.
Processing time and method
Approved refunds are returned via the original payment method when possible, or by bank transfer to the remitting account. Banking cycles typically complete within 10–20 business days after approval.
Cancellation by Connecteddatahub
If we cancel a cohort, you may transfer to a later date or receive a full refund of tuition paid for that cohort. We are not responsible for travel or incidental costs unless required by applicable law.
Exceptions
Documented medical emergencies or compulsory military/civil duties may qualify for extended transfer rights even when standard refund windows have closed. Decisions are made case by case and documented in writing.
Contact for refund requests
contact@connecteddatahub.digital · Phone: 886-4-777-9131 · Street: 114 Moutan Lane; City: Lukang Town; State/province/area: Changhua Hsien; Country calling code: +886; Country: Taiwan(China)